Customer Relations Consultancy

 

 

"Customer relations is all about service and sales acting as one - looking after the client from the very first contact, "the moment of truth", right up to the point at which retention activities kick in."

 

Grey Panther Management helps organisations and business leaders optimise their sales process, improve customer relations and ensure the highest quality and standards are set across their organisation.

 

Our methodologies and programmes help increase profitability, improve efficiency and client retention throughout the sales cycle. Our sales optimisation and customer loyalty programmes give clients the tools to better manage the sales cycle and measure their customer care efforts.  Grey Panther Management is a member of the ICS (Institute of Customer Service).  

 

We provide the following:

 

  • Sales Optimisation Consultancy

  • Customer Loyalty & Retention

  • Customer Satisfaction Research

  • Mystery Shopping

  • Commercial Quality Standards Programmes

  • Customer Service Training

Celia Donne,

Global Operations Programme Director, Regus Group

"I had the pleasure of working with Lottie and Grey Panther for a number of projects and training requirements for Regus UK.  They firstly helped to co-ordinate and run a mystery shop programme, this was run very professionally and resulted in a real understanding of where we had standards or sales issues to solve. Lottie also delivered some brilliant customer service training to a group of managers in London, the training was entertaining, thought provoking, and really led to some behaviour changes amongst those who attended. I would highly recommend working with Grey Panther for any size of business, and across a range of events or training as the above outlines."

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